Miller Heiman Group Delights Customer By Solving the Unsolvable

Written by Intrepid by VitalSource | Oct 15, 2019 7:06:31 PM

THE SITUATION

Telstra, the largest Australian-based telecommunications company (over 30,000 employees in 23 countries), was already a Miller Heiman customer for instructor-led sales training. But suddenly Telstra faced an unprecedented challenge when the Australian government mandated the transition of all wholesale fixed-broadband services to a nationalized wholesale broadband network.

THE SOLUTION

Miller Heiman provided the ideal solution: the Miller Heiman sales content Telstra had known and loved, delivered quickly and at massive scale digitally on the Intrepid platform with Telstra-specific context wrapped around the sales content. The program put together all the necessary components of knowledge, skill-building, context, and methodology, for both new and existing salespeople.

THE RESULTS

For Miller Heiman, results included:

a vastly expanded deal with an existing customer
one very happy client L&D team
ability for the team to prove ROI with the platform’s visibility into user activity and learner proficiency
and of course, and most importantly, the delivery of an elegant solution to a seemingly unsolvable problem.

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