Blended approach reduced costs and logistical complexity
An aerospace manufacturing organization faced a big challenge: Rolling out a new PLM system enterprise-wide, with training required for 70+ roles. An ILT approach would have taken too long, cost too much, and taken employees off the job for too many days.
The Challenge
- Required enterprise PLM software rollout and change management strategy to drive efficiency and throughput across the organization
- Training required for 70+ roles worldwide. Some roles required to take multiple courses
- Initial approach: 18-month rollout with 50+ ILT events tailored for unique roles, at massive time, expense, and opportunity cost
The Solution
- Blended online & classroom approach of 34 courses delivered to 8,000 learners in 4 countries and 2 languages
- Self-paced online learning in guided by a “Tell Me, Show Me, Let Me” format
- Same sites used for ongoing performance support
• Applied PLM practice through real-world assignments
Results
- Positive learner and management reaction to the learning experience
- Learners are using the site for just-in-time performance support after completing required course(s)
- Blended approach reduced costs and logistical complexity, and reduced learner time off the job