The Challenge
- Previous approach:
- Large, globally distributed health insurance call center operations
- Rigorous, 18-week role-based training
- 100% in-person training model
- Large team of facilitators required to travel constantly to operations locations
The Solution
- Blended model which enables new hires to learn at their own pace and connect regularly with facilitators for VILT events
- Includes both general and role-specific training
- Leverages the Intrepid platform for cohesive and intuitive learning experience
- “Multi-site” capability of Intrepid platform makes administering hundreds of courses and start dates easy
The Results
- Consistent engagement and excitement from new hires (well over 10,000 onboarded in first 2 years alone)
- 15% reduction in onboarding cycle time, equating to several million dollars in annual savings
- Increased instructor productivity — reduced teaching time and over-time for admin, as well as increased course preparation and development time
- Increased training availability—onboarding now available worldwide regardless of new hire numbers or geographic location
- Accelerated adoption across multiple roles