Challenge
- Knowledge transfer gap, with tenured partners reporting newly-appointed partners had potential, but lacked client engagement skills
- Tacit expertise at the senior partner level that needed to be captured
- Senior partners skeptical of online learning
- Highly competitive workplace
There was so much buzz around the coach/mentor role by senior partners that the expected 4:1 mentoring ratio dropped to 2:1.
Solution
- 14-week online program for new partners with both face-to-face and online coaching from tenured partner mentors
- Content structured around 6 key milestones of client engagement
- Applied learning assignments to create real work products for actual critical client prospects
- “Coaching pods” with online cohort and mentor review of Missions, and shared insights and takeaways across all cohorts
Results
- Terrific response from all participants, especially about the value of generating new insights and validating learning through discussions and Missions
- High participation rates from senior partners
- Learners report they are able to get the information they need to succeed in the manner they need it
- Both tenured partners and new managers feel the program is so valuable it should be rolled out to the firm more broadly
- So much buzz around the coach/mentor role by senior partners that the expected 4:1 mentoring ratio dropped to 2:1