Challenge
This global consulting firm has a strong culture of “reaching down the ladder”, and an unwritten rule that if you don’t teach and share your knowledge to help others, it will be harder to make partner. Their facilitator skills development course was traditionally the firm’s highest-rated and most popular course, one that participants loved dearly. It taught the basics of teaching to associates who would then go out into the employee population and lead classrooms of their own.
“In many ways the virtual version is more engaging, more rapid fire, than the in-person experience... I really believe the Intrepid Learn platform is a game changer. Creating this course has made me believe in the effectiveness of online learning.”
Director of Talent Management - Americas
But it was expensive and slow to deliver in person. A mandate was handed down:
deliver it online, and use the online version to both train and provide just-in-time
support for facilitators.
L&D was concerned about losing the impact of their most popular course with the shift from in-person to online, so they sought out Intrepid by VitalSource to be their online platform and course design partner.
L&D was concerned about losing the impact of their most popular course with the shift from in-person to online, so they sought out Intrepid by VitalSource to be their online platform and course design partner.
$0K
Saved in Travel Expenses
0-Week
Blended Learning Course
Solution
The course consists of a 2-week blended learning course delivered on the Intrepid
platform, combining live webinars with a coach (“quick hit” feedback opportunities on
short visual presentations), opportunities to “get to know your classmates” through
social features, and lots and lots of video:
Discussion forums are integrated with the videos, and peer-reviewed teachback video assignments bring together all the threads of the course for the learner within the platform itself.
- Clips of an instructor demonstrating, for instance, how to draw a good flipchart or whiteboard
- “The Office”-style mockumentary scenario videos cutting back and forth between actors and actual employees demonstrating common things that can go wrong in the classroom (distractions, disrespect, disengagement) with expert commentary
Discussion forums are integrated with the videos, and peer-reviewed teachback video assignments bring together all the threads of the course for the learner within the platform itself.
"Currently about 90% of the firm’s training is done in person, but this online course is “a case study for the future of learning at our firm."
Director of Talent Management - Americas
Results
The results have been thrilling for the firm:
Cost savings for both travel/instructor cost savings and massive opportunity cost savings:
- Satisfaction rates consistent with the in-person course
- Students of those who took the online course scored their teachers 2 tenths of a percent higher than the ones who took the in-person version (4.33 to 4.66) – a great example of how smooth the transition from in-person to online turned out to be.
Cost savings for both travel/instructor cost savings and massive opportunity cost savings:
Thanks to the features and capabilities of the Intrepid platform, this firm is seeing results they never expected –
higher satisfaction and “job readiness” ratings, and people love the online version just as much as the in-person.